Service request and website terms.

Requests are subject to review

Submitting the form creates a service request, not a guaranteed appointment or fixed-price contract. Dispatch must confirm availability, timing, scope and any charges.

Emergency requests

The website is not a substitute for emergency services. Where there is immediate danger, fire, suspected gas release, serious electrical risk or medical emergency, leave the affected area and contact the appropriate emergency authority.

Estimates and authorization

Non-routine repairs, major parts and additional work may require a separate quotation and customer authorization.

Accuracy

Customers should provide accurate contact, location and equipment information. Delays caused by incorrect information may affect attendance time.

Service availability

Islandwide service depends on location, technician availability, equipment type, parts, weather, access and agreed commercial terms.